Shipping & Returns Policy

Last Updated: 12th May 2026

Honey & Whisk products are perishable and batch-made, therefore, our policies are a little different from non-food retailers. Please read carefully before placing your order.

Shipping & Delivery

Delivery Areas

We offer Nationwide delivery to UK Mainland. International orders are currently unavailable.

All items are shipped using Royal Mail Tracked 24® postal service, and is included in the price of the product.

Delivery Timeframes

We bake our goods by batch, we aim to process and deliver orders within 2–3 business days after payment. Delivery windows are estimates. We do our best to deliver on time, but we cannot guarantee exact arrival times due to factors outside our control such as traffic, weather or courier delays.

Packaging & Freshness

All items are packaged to stay fresh and safe during delivery.

Once delivered, responsibility for storing and consuming the product safely is yours.

Shipping Methods

We partner with trusted couriers to ensure safe delivery. All items are shipped using Royal Mail Tracked 24® postal service, and is included in the price of the product.

Order Changes & Cancellations

Because we batch-bake to order and aim to dispatch your order as soon as possible, changes or cancellations cannot be made after placing your order. Please ensure you have provided the correct delivery address and contact details at time of order.

Refunds

Due to the perishable nature of our baked goods, we do not accept returns or exchanges.

Damaged or Incorrect Orders

Please inspect your order upon receipt and contact us immediately at info@honeyandwhisk.co.uk if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please note that refunds are not automatic and are subject to our review of the claim.

Unsuccessful Delivery

If delivery is attempted but you are unavailable (or provided an incorrect address), we cannot offer a refund.

Please double check your delivery address and availability before placing your order. If you have provided an email and mobile number, please check with Royal Mail Tracking Services for an update on your delivery and redelivery options. Please allow up to 72 hours for redelivery delays and contact Royal Mail directly.

Contact Information

For any questions or concerns about shipping or refunds, please contact us.

Email: info@honeyandwhisk.co.uk